Frequently Asked Questions
How does Supply Pod work?
Supply Pod is the only mystery box where science meets science fiction.Past themes have included Star Wars, The X-Files, Bruce v Clark, The Martian, Space Exploration and more!
We are a quarterly service, so a new Pod will ship every 3 months for the duration of your subscription.
Subscriptions renew on the 23rd of January, April, July, and October
Supply Pods cycles are January-March, April-June, July-September, and October-December.
Shipments are made on a rolling basis, starting in the second month of each cycle.
You can cancel or modify your subscription at any time - simply contact us at [email protected]
Really don’t want to be a subscriber and only order one Pod? Simply place your order under the Pod to Pod subscription type and then contact us after your order to cancel all future renewals. But we think once you receive your Supply Pod you’ll want to remain a subscriber!
Want to save money on Supply Pod? Subscribers on our 3 Pod and 6 Pod plans will pay less per Pod. Our Refer a Friend program lets you save big! Every friend who signs up with your referral link earns you a credit worth 20% of your next pod's renewal.
How do I reset my password?
Go to our password reset page.
How do I update my shipping or billing address?
How do I update my credit card information?
If you have an active Supply Pod subscription and need to change update the credit card that will be charged in the future, you can update it on your account page here
I'd like to cancel or modify my subscription
We can take care of this for you. Please contact us at [email protected].
Do you ship to my country?
We're only accepting new subscriptions from the contiguous United States.
How does the "Refer a Friend" program work?
I'm a blogger/youtube personality/etc, how can I partner with Supply Pod?
Will I still get my Supply Pod if you sell out early?
If you are an existing subscriber we will ensure you receive one. If you are not a subscriber and are interested in a Pod, we encourage you to place your order as soon as possible, because we often sell out early!
I want to skip a Pod
Supply Pod is no pressure, no hassle. You can skip the next renewal in your subscription at any time, which will ensure you are not charged for a Pod you don’t want.
Subscriptions automatically renew on the 23rd of January, April, July, and Octobner. We announce the theme for our next Pod one month ahead of the renewal dates with an email to you and an update on our site.
If the theme does not interest you, simply contact us at [email protected] before your next renewal date and we ensure you are not charged for it.
Can't find the answer you're looking for?
Get in touch with us at [email protected]